3.1.1 - What is Communication.

1. What is the primary definition of communication?

A) The process of transmitting information and understanding between individuals
B) The act of broadcasting messages to a large audience
C) The exchange of financial data between businesses
D) The process of recording and storing information

Correct Answer: A) The process of transmitting information and understanding between individuals

2. According to Lelan Brown, communication involves the interchange of:

A) Financial transactions
B) Facts, ideas, feelings, or courses of action
C) Weather conditions
D) Physical objects

Correct Answer: B) Facts, ideas, feelings, or courses of action

3. Which of the following elements is NOT mentioned as a part of human communication according to Denis McQuail?

A) Clothing
B) Buildings
C) Digital media
D) Flags

Correct Answer: C) Digital media

4. For George H. Mead, socialization involves the emergence of:

A) Economic status
B) Physical abilities
C) The self or ego
D) Technological skills

Correct Answer: C) The self or ego

5. What role does symbolic communication play in understanding attitudes?

A) It reduces the complexity of communication
B) It helps in learning to use symbols to comprehend others' attitudes
C) It focuses solely on non-verbal interactions
D) It only applies to written communication

Correct Answer: B) It helps in learning to use symbols to comprehend others' attitudes

6. According to the text, communication can be categorized into all of the following EXCEPT:

A) Verbal and non-verbal
B) Mediated and non-mediated
C) Financial and non-financial
D) Interpersonal and intrapersonal

Correct Answer: C) Financial and non-financial

7. What does the ego or self represent in communication?

A) The physical body of the individual
B) A passive recipient of information
C) The agent of action, awareness, decision-making, and reflection
D) A tool for recording information

Correct Answer: C) The agent of action, awareness, decision-making, and reflection

8. In terms of communication types, which of the following involves face-to-face interactions?

A) Mediated communication
B) Intrapersonal communication
C) Interpersonal communication
D) Symbolic communication

Correct Answer: C) Interpersonal communication

9. What does the normative aspect of symbolic communication refer to?

A) The legal regulations governing communication
B) The influence of normative ideas on conduct through communication
C) The technological standards for communication devices
D) The physical symbols used in communication

Correct Answer: B) The influence of normative ideas on conduct through communication

10. Which scholar's definition of communication includes the role of a shared symbolic environment?

A) Denis McQuail
B) George H. Mead
C) Lelan Brown
D) Herbert Blumer

Correct Answer: C) Lelan Brown

3.1.2 - Stages of Communication.

11. What is the primary objective of fostering cooperation in communication?

(A) To create an environment where the recipient can respond without fear.
(B) To increase the volume of communication.
(C) To avoid all forms of resistance.
(D) To ensure that the message is always clear.

Correct Answer: (A) To create an environment where the recipient can respond without fear.

12. What is essential for ensuring understanding in communication?

(A) Establishing a common agreement on the interpretation of instructions and responses.
(B) Using complex language to ensure clarity.
(C) Avoiding any form of feedback from the audience.
(D) Delivering messages without considering regional or cultural differences.

Correct Answer: (A) Establishing a common agreement on the interpretation of instructions and responses.

13. How can communication be enhanced to encourage useful responses?

(A) By encouraging relevant responses at appropriate points.
(B) By limiting the number of communication channels used.
(C) By avoiding any non-verbal communication.
(D) By reducing the frequency of feedback sessions.

Correct Answer: (A) By encouraging relevant responses at appropriate points.

14. What should be avoided to prevent errors in communication?

(A) Errors stemming from body language, language usage, and emotional interference.
(B) Clear and concise messages.
(C) Regular feedback sessions.
(D) Using multiple communication channels.

Correct Answer: (A) Errors stemming from body language, language usage, and emotional interference.

15. What does the term 'channel' refer to in the communication model?

(A) The medium or method through which a message is conveyed from the sender to the receiver.
(B) The background information of the receiver.
(C) The content of the message itself.
(D) The emotional state of the sender.

Correct Answer: (A) The medium or method through which a message is conveyed from the sender to the receiver.

16. What is the role of the communicator in the communication process?

(A) To initiate the message and play a crucial role in conveying it.
(B) To solely receive feedback from the audience.
(C) To only encode messages without considering the audience.
(D) To evaluate the message after it has been decoded.

Correct Answer: (A) To initiate the message and play a crucial role in conveying it.

17. What does message encoding involve?

(A) Converting an idea into a suitable format for communication.
(B) Choosing the appropriate channel for message transmission.
(C) Decoding the message based on the audience's background.
(D) Providing feedback and evaluating the message.

Correct Answer: (A) Converting an idea into a suitable format for communication.

18. What is crucial for effective message transmission?

(A) Selecting a suitable channel or method for delivering the message.
(B) Decoding the message effectively.
(C) Providing immediate feedback to the audience.
(D) Avoiding the use of any non-verbal cues.

Correct Answer: (A) Selecting a suitable channel or method for delivering the message.

19. What does the decoding process involve?

(A) Interpreting the message and deriving shared meaning from it.
(B) Creating the message format for communication.
(C) Transmitting the message through various channels.
(D) Encoding the message for clarity and coherence.

Correct Answer: (A) Interpreting the message and deriving shared meaning from it.

20. Why is feedback important in the communication process?

(A) It acknowledges the sender’s message and allows for adjustments.
(B) It helps in the initial formulation of the message.
(C) It determines the medium used for message transmission.
(D) It encodes the message into an understandable format.

Correct Answer: (A) It acknowledges the sender’s message and allows for adjustments.

21. What are some types of noise that can disrupt communication?

(A) Physiological, physical, psychological, and semantic noise.
(B) Only physical and semantic noise.
(C) Only physiological and psychological noise.
(D) Environmental and personal noise.

Correct Answer: (A) Physiological, physical, psychological, and semantic noise.

22. What is the classification of communication based on organizational structure and function?

(A) Formal and informal communication.
(B) Downward and upward communication.
(C) Oral and written communication.
(D) Horizontal and vertical communication.

Correct Answer: (A) Formal and informal communication.

23. What are the types of communication based on the direction of flow?

(A) Downward, upward, and horizontal communication.
(B) Oral, written, and non-verbal communication.
(C) Formal and informal communication.
(D) Direct and indirect communication.

Correct Answer: (A) Downward, upward, and horizontal communication.

24. What are the modes of expression in communication?

(A) Oral or verbal communication and written communication.
(B) Formal and informal communication.
(C) Downward and upward communication.
(D) Psychological and semantic noise.

Correct Answer: (A) Oral or verbal communication and written communication.

3.1.3 - Channels of Communication.

25. What are the main classifications of communication based on organizational structure and function?

(A) Formal Communication and Informal Communication
(B) Downward Communication and Upward Communication
(C) Oral Communication and Written Communication
(D) Horizontal Communication and Diagonal Communication

Correct Answer: (A) Formal Communication and Informal Communication.

26. Which type of communication involves higher-level authorities communicating information to lower-level employees?

(A) Upward Communication
(B) Horizontal Communication
(C) Downward Communication
(D) Diagonal Communication

Correct Answer: (C) Downward Communication.

27. What is the primary purpose of upward communication in an organization?

(A) To issue orders and instructions to lower-level employees
(B) To facilitate collaboration among employees at the same level
(C) To allow lower-level employees to provide feedback and concerns to higher-level authorities
(D) To exchange information between different departments

Correct Answer: (C) To allow lower-level employees to provide feedback and concerns to higher-level authorities.

28. Which type of communication is used for collaboration and coordination between individuals at the same level of authority?

(A) Diagonal Communication
(B) Downward Communication
(C) Upward Communication
(D) Horizontal Communication

Correct Answer: (D) Horizontal Communication.

29. What does diagonal communication involve?

(A) Communication between individuals at the same level of authority
(B) Communication from higher-level authorities to lower-level employees
(C) Communication between individuals who are not in the same department or hierarchy
(D) Communication from lower-level employees to higher-level authorities

Correct Answer: (C) Communication between individuals who are not in the same department or hierarchy.

30. Which channels are typically used for downward communication?

(A) Feedback forms and surveys
(B) Team meetings and group emails
(C) Handbooks, reports, memos, and meetings
(D) Direct requests and informal interactions

Correct Answer: (C) Handbooks, reports, memos, and meetings.

31. What is the primary mode of expression in oral or verbal communication?

(A) Written documents and reports
(B) Face-to-face conversations and phone calls
(C) Feedback forms and surveys
(D) Emails and memos

Correct Answer: (B) Face-to-face conversations and phone calls.

32. Which type of communication is described as black and white communication?

(A) Oral Communication
(B) Written Communication
(C) Diagonal Communication
(D) Upward Communication

Correct Answer: (B) Written Communication.

33. In which type of communication are team meetings and group emails commonly used?

(A) Downward Communication
(B) Diagonal Communication
(C) Upward Communication
(D) Horizontal Communication

Correct Answer: (D) Horizontal Communication.

34. What is a key characteristic of diagonal communication?

(A) It occurs between individuals at the same level of authority
(B) It is used to provide feedback to higher-level authorities
(C) It involves cross-functional exchange of information between different departments
(D) It is used for issuing orders and instructions

Correct Answer: (C) It involves cross-functional exchange of information between different departments.

3.1.4 - Communication in Organisation Setting.

35. What is vertical communication in an organization?

(A) Exchange of information between departments at the same level of authority.
(B) Flow of information from top management to lower levels and vice versa.
(C) Informal conversations among peers within the same level of authority.
(D) Communication that occurs outside the organizational hierarchy.

Correct Answer: (B) Flow of information from top management to lower levels and vice versa.

36. What is the primary purpose of horizontal communication within an organization?

(A) To communicate policy changes from top management to subordinates.
(B) To facilitate coordination and collaboration between departments at the same level.
(C) To review and monitor the implementation of policies by subordinates.
(D) To address informal conversations and the grapevine communication.

Correct Answer: (B) To facilitate coordination and collaboration between departments at the same level.

37. What is the role of line managers in a line and staff management structure?

(A) To oversee support functions and advisory roles.
(B) To manage core operations and ensure the implementation of organizational policies.
(C) To handle informal communication and employee grievances.
(D) To coordinate interdepartmental projects and collaborations.

Correct Answer: (B) To manage core operations and ensure the implementation of organizational policies.

38. What defines formal communication in an organization?

(A) Communication that occurs through unofficial channels and informal conversations.
(B) Communication that follows established lines and chains of command within the organizational structure.
(C) Communication that happens spontaneously and is not planned.
(D) Communication that involves only managerial staff and excludes support functions.

Correct Answer: (B) Communication that follows established lines and chains of command within the organizational structure.

39. Which type of communication occurs through the grapevine within an organization?

(A) Formal communication
(B) Vertical communication
(C) Horizontal communication
(D) Informal communication

Correct Answer: (D) Informal communication.

40. What is the primary function of informal communication in an organization?

(A) To replace formal communication channels entirely.
(B) To address and resolve conflicts between departments.
(C) To supplement formal communication and address gaps in the formal system.
(D) To handle official documentation and policy dissemination.

Correct Answer: (C) To supplement formal communication and address gaps in the formal system.

41. In the context of communication for management, what is a well-planned communication strategy intended to achieve?

(A) To enforce strict adherence to organizational policies without exceptions.
(B) To influence desired thinking and behavior in individuals critical to the success of an activity.
(C) To eliminate informal communication channels within the organization.
(D) To only focus on internal communication and ignore external stakeholders.

Correct Answer: (B) To influence desired thinking and behavior in individuals critical to the success of an activity.

42. How does horizontal communication benefit large-scale production processes?

(A) By ensuring top management is directly involved in every production stage.
(B) By facilitating smooth workflow and interdepartmental collaboration.
(C) By centralizing all communication through a single department.
(D) By restricting communication to formal channels only.

Correct Answer: (B) By facilitating smooth workflow and interdepartmental collaboration.

43. What is an example of a formal line of communication in an organization?

(A) Conversations between employees at the same level about daily tasks.
(B) Policy decisions communicated from top management to middle managers.
(C) Social interactions during company events and gatherings.
(D) Spontaneous discussions about organizational culture.

Correct Answer: (B) Policy decisions communicated from top management to middle managers.

44. Which type of communication would likely be used for informal feedback between peers?

(A) Vertical communication
(B) Formal communication
(C) Informal communication
(D) Functional communication

Correct Answer: (C) Informal communication.

3.1.5 - Barriers to Effective Communication: Part 1.

45. What is a psychological barrier in communication?

(A) Malfunctioning equipment
(B) Distrust of the communicator
(C) Audience heterogeneity
(D) Cultural barriers

Correct Answer: (B) Distrust of the communicator

46. Which of the following can enhance attention and performance?

(A) Anxiety and tension
(B) Malfunctioning equipment
(C) Social pressures
(D) Poor vocabulary

Correct Answer: (A) Anxiety and tension

47. What psychological barrier involves past experiences influencing how we interpret messages?

(A) Lack of motivation
(B) Premature evaluation
(C) Daydreaming
(D) Failure to send or receive communication

Correct Answer: (B) Premature evaluation

48. What is a social and cultural barrier in communication?

(A) Inattention
(B) Technical malfunctions
(C) Cultural barriers affecting language
(D) Poorly chosen words

Correct Answer: (C) Cultural barriers affecting language

49. Which barrier involves issues with equipment like projectors and radios?

(A) Psychological barrier
(B) Social and cultural barrier
(C) Technical barrier
(D) Semantic barrier

Correct Answer: (C) Technical barrier

50. What semantic barrier relates to problems with language use?

(A) Inadequate vocabulary
(B) Malfunctioning equipment
(C) Social pressures
(D) Emotional state

Correct Answer: (A) Inadequate vocabulary

51. Which of the following is NOT a psychological barrier?

(A) Emotional state of the audience
(B) Technical malfunctions
(C) Limited perception
(D) Anxiety and tension

Correct Answer: (B) Technical malfunctions

52. What semantic barrier involves the use of jargon without clarification?

(A) Poorly chosen words
(B) Awkward sentence structure
(C) Lack of coherence
(D) Jargon and lack of clarification

Correct Answer: (D) Jargon and lack of clarification

53. What type of barrier is affected by social class, caste, and religion?

(A) Psychological barrier
(B) Technical barrier
(C) Social and cultural barrier
(D) Semantic barrier

Correct Answer: (C) Social and cultural barrier

54. What barrier involves the failure to properly transmit or retain communication?

(A) Psychological barrier
(B) Technical barrier
(C) Semantic barrier
(D) Social and cultural barrier

Correct Answer: (A) Psychological barrier

55. Which psychological barrier is characterized by a lack of motivation and interest?

(A) Inattention
(B) Emotional state
(C) Limited perception
(D) Lack of motivation

Correct Answer: (D) Lack of motivation

56. What is an example of a technical barrier in communication?

(A) Poorly chosen words
(B) Daydreaming
(C) Malfunctioning TVs
(D) Cultural differences

Correct Answer: (C) Malfunctioning TVs

57. Which of the following is a semantic barrier?

(A) Social pressures
(B) Failure to receive communication
(C) Careless omission
(D) Emotional state

Correct Answer: (C) Careless omission

58. What psychological barrier involves distractions like daydreaming?

(A) Limited perception
(B) Inattention
(C) Premature evaluation
(D) Poor transmission

Correct Answer: (B) Inattention

59. What semantic barrier involves poor coherence and organization of ideas?

(A) Awkward sentence structure
(B) Poorly chosen words
(C) Lack of coherence
(D) Subjective meanings

Correct Answer: (C) Lack of coherence

60. What barrier involves emotional reactions affecting communication?

(A) Social and cultural barrier
(B) Technical barrier
(C) Psychological barrier
(D) Semantic barrier

Correct Answer: (C) Psychological barrier

61. Which type of barrier is caused by the audience’s diverse social backgrounds?

(A) Psychological barrier
(B) Technical barrier
(C) Social and cultural barrier
(D) Semantic barrier

Correct Answer: (C) Social and cultural barrier

62. What is a common issue related to the use of jargon in communication?

(A) Lack of motivation
(B) Jargon and lack of clarification
(C) Malfunctioning equipment
(D) Emotional state

Correct Answer: (B) Jargon and lack of clarification

63. What type of barrier is caused by technical issues like faulty radios?

(A) Social and cultural barrier
(B) Psychological barrier
(C) Technical barrier
(D) Semantic barrier

Correct Answer: (C) Technical barrier

64. What barrier involves the communicator’s past experiences affecting interpretation?

(A) Social and cultural barrier
(B) Technical barrier
(C) Psychological barrier
(D) Semantic barrier

Correct Answer: (C) Psychological barrier

3.1.6 - Barriers to Effective Communication: Part 2.

65. What is an example of a physical barrier to communication?

(A) Attitudes towards authority
(B) Inappropriate channel selection and handling
(C) Lack of clear instructions
(D) Resistance to change

Correct Answer: (B) Inappropriate channel selection and handling

66. Which of the following is NOT considered a personal barrier to communication?

(A) Cultural, educational, and emotional prejudices
(B) Lack of specified duties and lines of authority
(C) Response towards superiors
(D) Time constraints

Correct Answer: (B) Lack of specified duties and lines of authority

67. What can be classified as an organizational barrier to communication?

(A) Physical appearance
(B) Multiple layers of communication
(C) Language barrier
(D) Subjective stress

Correct Answer: (B) Multiple layers of communication

68. What type of barrier includes factors like high temperature and poor ventilation?

(A) Personal Barrier
(B) Miscellaneous Barrier
(C) Organizational Barrier
(D) Physical Barrier

Correct Answer: (D) Physical Barrier

69. Which barrier is related to the complexity of the organization?

(A) Personal Barrier
(B) Organizational Barrier
(C) Physical Barrier
(D) Miscellaneous Barrier

Correct Answer: (B) Organizational Barrier

70. What does 'sycophancy' refer to in the context of personal barriers?

(A) Fear leading to distorted communication
(B) Yes-man behavior
(C) Ineffective environment
(D) Distance inhibiting written communication

Correct Answer: (B) Yes-man behavior

71. Which barrier is characterized by insufficient communication quality and speech defects?

(A) Organizational Barrier
(B) Miscellaneous Barrier
(C) Personal Barrier
(D) Physical Barrier

Correct Answer: (D) Physical Barrier

72. How does resistance to change affect communication?

(A) By creating a lack of clear instructions
(B) By causing partial or distorted communication
(C) By influencing attitudes towards authority
(D) By resulting in a heavy communication load

Correct Answer: (B) By causing partial or distorted communication

73. What is a personal barrier that involves dissatisfaction and deprivation?

(A) Physical Barrier
(B) Organizational Barrier
(C) Miscellaneous Barrier
(D) Personal Barrier

Correct Answer: (D) Personal Barrier

74. Which barrier involves distance and time affecting written communication to far-off places?

(A) Physical Barrier
(B) Personal Barrier
(C) Organizational Barrier
(D) Miscellaneous Barrier

Correct Answer: (D) Miscellaneous Barrier

75. What is an example of a physical barrier to communication?

(A) Attitudes towards authority
(B) Inappropriate channel selection and handling
(C) Lack of clear instructions
(D) Resistance to change

Correct Answer: (B) Inappropriate channel selection and handling

76. Which of the following is NOT considered a personal barrier to communication?

(A) Cultural, educational, and emotional prejudices
(B) Lack of specified duties and lines of authority
(C) Response towards superiors
(D) Time constraints

Correct Answer: (B) Lack of specified duties and lines of authority

77. What can be classified as an organizational barrier to communication?

(A) Physical appearance
(B) Multiple layers of communication
(C) Language barrier
(D) Subjective stress

Correct Answer: (B) Multiple layers of communication

78. What type of barrier includes factors like high temperature and poor ventilation?

(A) Personal Barrier
(B) Miscellaneous Barrier
(C) Organizational Barrier
(D) Physical Barrier

Correct Answer: (D) Physical Barrier

79. Which barrier is related to the complexity of the organization?

(A) Personal Barrier
(B) Organizational Barrier
(C) Physical Barrier
(D) Miscellaneous Barrier

Correct Answer: (B) Organizational Barrier

80. What does 'sycophancy' refer to in the context of personal barriers?

(A) Fear leading to distorted communication
(B) Yes-man behavior
(C) Ineffective environment
(D) Distance inhibiting written communication

Correct Answer: (B) Yes-man behavior

81. Which barrier is characterized by insufficient communication quality and speech defects?

(A) Organizational Barrier
(B) Miscellaneous Barrier
(C) Personal Barrier
(D) Physical Barrier

Correct Answer: (D) Physical Barrier

82. How does resistance to change affect communication?

(A) By creating a lack of clear instructions
(B) By causing partial or distorted communication
(C) By influencing attitudes towards authority
(D) By resulting in a heavy communication load

Correct Answer: (B) By causing partial or distorted communication

83. What is a personal barrier that involves dissatisfaction and deprivation?

(A) Physical Barrier
(B) Organizational Barrier
(C) Miscellaneous Barrier
(D) Personal Barrier

Correct Answer: (D) Personal Barrier

84. Which barrier involves distance and time affecting written communication to far-off places?

(A) Physical Barrier
(B) Personal Barrier
(C) Organizational Barrier
(D) Miscellaneous Barrier

Correct Answer: (D) Miscellaneous Barrier

85. What is an example of a social barrier to communication?

(A) Language barrier
(B) Resistance to change
(C) Multiple layers of communication
(D) Subjective stress

Correct Answer: (A) Language barrier

86. What is an example of a technical barrier to communication?

(A) Insufficient communication quality
(B) Speech or voice defects
(C) Malfunctioning equipment
(D) Cultural prejudices

Correct Answer: (C) Malfunctioning equipment

87. How does noise impact communication?

(A) It creates a lack of clear instructions
(B) It contributes to language barriers
(C) It disrupts communication
(D) It affects personal attitudes

Correct Answer: (C) It disrupts communication

88. What type of barrier is caused by physical appearance and subjective stress?

(A) Personal Barrier
(B) Organizational Barrier
(C) Physical Barrier
(D) Miscellaneous Barrier

Correct Answer: (C) Physical Barrier

89. What barrier involves having a heavy communication load?

(A) Personal Barrier
(B) Organizational Barrier
(C) Physical Barrier
(D) Miscellaneous Barrier

Correct Answer: (B) Organizational Barrier

90. What personal barrier can result from failure to use the proper communication channel?

(A) Cultural prejudices
(B) Sycophancy
(C) Time constraints
(D) Dissatisfaction and deprivation

Correct Answer: (D) Dissatisfaction and deprivation

91. What barrier is characterized by inadequate facilities and rules and regulations?

(A) Personal Barrier
(B) Organizational Barrier
(C) Physical Barrier
(D) Miscellaneous Barrier

Correct Answer: (B) Organizational Barrier

92. How does high temperature and poor ventilation affect communication?

(A) By creating a lack of clear instructions
(B) By contributing to physical barriers
(C) By increasing personal prejudices
(D) By complicating organizational communication

Correct Answer: (B) By contributing to physical barriers

93. Which barrier relates to distance inhibiting communication to remote locations?

(A) Physical Barrier
(B) Organizational Barrier
(C) Personal Barrier
(D) Miscellaneous Barrier

Correct Answer: (D) Miscellaneous Barrier

94. What personal barrier is related to attitudes towards authority and experience of distrust?

(A) Physical Barrier
(B) Organizational Barrier
(C) Personal Barrier
(D) Miscellaneous Barrier

Correct Answer: (C) Personal Barrier

3.1.7 - Guidelines to Overcome Communication Barriers.

95. What is the first guideline for overcoming communication barriers?

(A) Use complex language
(B) Use clear and concise language
(C) Rely on technical jargon
(D) Avoid using feedback

Correct Answer: (B) Use clear and concise language

96. What does active listening involve?

(A) Preparing your response while the other person is speaking
(B) Maintaining eye contact and using verbal cues
(C) Ignoring the speaker's nonverbal cues
(D) Speaking more than listening

Correct Answer: (B) Maintaining eye contact and using verbal cues

97. Why are nonverbal cues important in communication?

(A) They are irrelevant to the message.
(B) They can contradict the spoken words.
(C) They enhance and support the message.
(D) They are the only means of communication.

Correct Answer: (C) They enhance and support the message.

98. What role does feedback play in communication?

(A) It confuses the message sender.
(B) It indicates the level of understanding between communicators.
(C) It is unnecessary in effective communication.
(D) It only applies to written communication.

Correct Answer: (B) It indicates the level of understanding between communicators.

99. What should you do if you don’t understand something during a conversation?

(A) Ignore it and move on
(B) Ask for clarification and rephrase what you heard
(C) Change the subject
(D) Pretend to understand

Correct Answer: (B) Ask for clarification and rephrase what you heard

100. How can cultural differences impact communication?

(A) They have no impact on communication.
(B) They can lead to misunderstandings and misinterpretations.
(C) They always enhance communication.
(D) They simplify the communication process.

Correct Answer: (B) They can lead to misunderstandings and misinterpretations.

101. What is a recommended way to enhance understanding in communication?

(A) Avoid using any visual aids
(B) Use visual aids and technology
(C) Rely solely on verbal communication
(D) Minimize the use of technology

Correct Answer: (B) Use visual aids and technology

102. How should one respond to feedback received during communication?

(A) Dismiss it as unimportant
(B) Analyze it to improve future interactions
(C) Ignore it completely
(D) Only respond if it is positive

Correct Answer: (B) Analyze it to improve future interactions

103. What is the importance of avoiding jargon in communication?

(A) It makes the conversation longer.
(B) It ensures clarity and understanding.
(C) It impresses the audience.
(D) It complicates the message.

Correct Answer: (B) It ensures clarity and understanding.

104. What should you do to demonstrate your commitment to effective communication?

(A) Interrupt the speaker
(B) Ask questions and seek clarification
(C) Only listen to what you want to hear
(D) Avoid engagement

Correct Answer: (B) Ask questions and seek clarification